Art-Charms FAQ

What if I have questions?

We are happy to answer any questions you may have about our products or ordering. Please feel free to email us at [email protected] or contact us by phone at 216.392.1485.

Will the item I receive look exactly as pictured?

Inherent to the nature of all handcrafted items are subtle variations in color, size, and shape. These variations let you know that an artisan was truly “hands-on” in creating a unique work of art and should be considered part of what makes your purchase special.

Do you accept credit cards?

Art Charms accepts all major credit cards including Visa, Mastercard, and Discover. Sorry, we don’t accept personal checks or American Express.

Can I check my order status?

Art Charms will send you an email notice that your order has been sent along with a tracking number. If you need to know the status of your order immediately please email us and we will respond asap.

Can I change my order?

Once you have approved your art charm design by checking the tic box on the purchase page no changes can be made.

What about sales tax?

Sales tax will be automatically charged to you during the checkout process. Sales tax is only added to orders of customers residing in the state of Ohio.

What is your shipping policy?

All orders are shipped through the U.S. Post Office or FedEx. Orders are processed Monday through Friday excluding holidays. Orders received on weekend days, holidays and after 1pm EST will begin processing the next business day. The time in transit depends on which part of the country you are in and can vary from 5-9 business days. Please note your credit card will not be charged until your order has been shipped.

What are your shipping and handling costs?

Shipping to you is free of charge.

Do you ship internationally?

Not at this time. Please let us know if you are interested in shipping an item overseas and we will do our best to accommodate you.

What is your return policy?

Since this is a custom made design based on your child’s art all sales are final.

Art-Charms Privacy Statement:

Art-Charms is committed to protecting your privacy and will not disclose your personal information to any third party nor will we sell, trade or rent your information to others. Art-Charms may contact you on occasion via email to notify you of new products or services we are providing. If you would prefer not to receive our emails please send us an email at [email protected] with “unsubscribe” in the subject line and we will remove you from our mailing list.

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